The year 2024 has been a period of transformation for Akinox, marked by ambitious projects and significant impacts on digital health in Quebec and across Canada. Staying true to our mission, we focused on initiatives that make a real difference in care pathways while keeping patients at the heart of every improvement.
In addition to these technological developments, we implemented a comprehensive Our teams implemented innovative solutions that not only simplify processes for healthcare professionals but also strengthen interoperability between systems, making care more seamless and accessible. These achievements reflect our ongoing commitment to building a more efficient healthcare system—one that is patient-centered and supported by cutting-edge technologies. Let’s revisit some key moments that defined our year.
A Year of Decisive Leadership
In 2024, we solidified our position as a leader in digital health innovation. We participated in major events such as the First Line in Health Conference in Montreal and the e-Health Conference and Tradeshow in Vancouver. These gatherings allowed us to showcase our advancements in care process automation, interoperability, and the Virtual Care Platform.
We played a pivotal role in addressing the challenges of unattached patients by working closely with the Digital Primary Care Access Point (GAP – Guichet d’accès à la première ligne) in Quebec. This initiative garnered growing interest across Canada for our solutions. Furthermore, we welcomed Mark Casselman as Chief Growth Officer and Alissa Broten as Chief Product Officer, strengthening our ability to drive the evolution of our solutions.
Through live demonstrations, national webinars, and case studies, we illustrated the growing impact of our work on Canada’s healthcare system. We remain committed to developing accessible, effective, and patient-centered digital solutions to better address the needs of healthcare systems nationwide.
Significant Impacts on the Digital Primary Care Access Point (GAP – Guichet d’accès à la première ligne) in Quebec
This year also saw major advancements in the Digital GAP. Thanks to this project, over 1,400 professionals—including nurses and administrative agents—now use the Linx platform across 22 GAPs in Quebec, managing over two million referrals annually. On average, 70% of requests were completed in under 36 hours, with over 800,000 medical appointments scheduled this year.
To meet stakeholder needs, we introduced innovative features this year, such as revamped reporting tools, action tracking for stakeholders, and text messaging for communications. These improvements have streamlined daily work and enhanced user experience. Moreover, the pilot deployment of the AI tool Navig in several regions has optimized request processing while significantly reducing nurses’ workloads.
Thanks to these remarkable impacts and the platform’s success, we renewed our contract for two more years. This renewal highlights our ability to better serve Quebec’s citizens by providing quicker access to quality care delivered by the right professional.
The interoperability of our tools remains a cornerstone of our approach, ensuring smooth alignment with existing systems and facilitating collaboration among stakeholders. By working closely with our partners, we are committed to continuously improving and evolving the Digital GAP to meet the growing needs of Quebec’s citizens while expanding access to quality care. This technological robustness also fuels our ambition to deploy the platform across Canada to more effectively address the challenges of unattached patients nationwide.
Numerous Key Innovations on the Virtual Care Platform
2024 was a year of growth and new developments for the Virtual Care Platform, which has proven its value and gained strong appreciation from its users.
We introduced two strategic tools for stakeholders: a service offering configurator and a workflow builder. The service offering configurator simplifies the creation and deployment of new care pathways, significantly reducing the time required for implementation. The workflow builder offers exceptional flexibility, enabling the configuration of pathways tailored to stakeholders' needs, with activities presented either organically or sequentially, depending on field requirements. These tools are supported by the expertise of our teams, who assist you at every step to ensure optimal implementation tailored to your needs.
In parallel, we optimized platform services by introducing specific pathways, notably for chronic pain management and speech therapy. New questionnaires were designed to address specific needs, such as neurofibromatosis, while we increased the number of feedback questionnaires for the Quebec Mental Health Program (PQPTM). Pilot sites were also deployed for a mental health pathway enriched with several new questionnaires.
These efforts were accompanied by key technical improvements, including a real-time communication module, an enhanced worklist for stakeholders, and simplified navigation within care pathways.
We transformed the user experience with our new user portal, recognized as one of the best in Quebec. This portal integrates a highly secure authentication solution, facilitating seamless connections between care teams and health systems.
Additionally, teleconsultation achieved significant success in 2024, with over 22,000 completed dermatology consultations. New offerings were introduced to address specific needs, including chronic pain, neurology, and wound care. These initiatives demonstrate our commitment to continuously improving the services provided by our platform.
A New Product Designed for Unified Care Experiences
Care coordination in Canada remains a significant challenge for specialists, primary care providers, and patients alike. Over the course of 2024, we worked intensively on a new product designed to simplify this coordination, reduce administrative burdens, and enhance the overall experience for patients and providers.
This product stands out for its ability to create a truly unified experience. Seamlessly integrated into existing workflows, it meets healthcare professionals’ needs while adhering to interoperability standards such as FHIR. Key features include referral tracking, patient progress monitoring, and streamlined communication among care teams. These tools provide essential visibility and context to reduce the complexity often experienced in healthcare.
What makes this product unique is its patient-centered approach. Unlike other solutions that primarily focus on provider needs, our platform not only brings value to providers but also includes features designed to keep patients informed and engaged throughout their care journey. This includes transparent referral tracking, optimized appointment preparation, and personalized care plans. These tools aim to empower patients in managing their health, while also delivering significant time savings to healthcare clinics and organizations.
This launch represents more than just the introduction of a new product—it marks a crucial step in our mission to transform healthcare in Canada. Complementing our existing platforms as well as those of our customers, this product not only addresses current gaps but also opens the door to new markets and meaningful change. We are committed to delivering tools that operate seamlessly, support better outcomes, and simplify care for everyone involved.
A Culture that Unites Beyond Distance
At Akinox, our company culture is a top priority. Operating in a 100% remote model, we have created unique opportunities this last year to maintain and strengthen bonds among our team members. Among these initiatives, the virtual escape room was a standout moment, featuring fun scenarios inspired by shared memories and key moments within our teams. These monthly activities offer participants a great opportunity to bond, collaborate, and share laughter, all while fostering team cohesion.
Our “5 à 7” gatherings, often held in central cities and hosted in warm venues like Randolph pubs, provide employees with meaningful opportunities to meet and connect in a relaxed atmosphere. At Akinox, we believe it is our people—not physical offices—that form the true heart of a positive company culture.
2024 has been a milestone year for Akinox, rich with change, achievements, and promising prospects for the future. After a year of transformation, we look toward the future with gratitude and optimism, remaining steadfast in our commitment to innovation and patient-centered care.